Knowledge answers
Surface answers from your docs.
AI that helps your support team answer faster
Keep your support knowledge base in Wyatt, the AI workspace for team docs and data, and let AI surface answers and draft responses — so agents resolve faster and customers get consistent help.
- Answers from your knowledge base
- Draft responses fast
- Consistent help
Meet Wyatt
One connected workspace for docs, tasks, chat, and databases — with Wyatt answering from all of it.
Knowledge answersDraft repliesConsistent
Hi, how can I help you?
What you can do with Wyatt
Draft replies
Draft responses to resolve faster.
Consistent
Keep answers accurate and on-brand.
Fast lookup
Find the right answer in seconds.
Answers at agents’ fingertips
The assistant surfaces answers from your support knowledge base, so agents find the right response in seconds instead of searching.
Draft responses
Turn a knowledge base article and the customer’s question into a drafted response, so agents resolve faster while staying accurate.
Consistent, on-brand help
Because answers come from your real documentation, customers get consistent help regardless of which agent responds.
Improves over time
As the team documents new issues and fixes, the assistant’s answers get better and coverage grows.
“The best AI assistant is the one that already knows where everything is.”
Frequently asked questions
Where do answers come from?
From your support knowledge base, so they’re accurate and on-brand.
Can it draft responses?
Yes. It can draft responses from your docs and the customer’s question.
Does it keep help consistent?
Yes. Answers come from your real documentation.
Does it improve over time?
Yes. As the team documents more, answers and coverage get better.
Keep exploring Wyatt